Service Desk Technician II (Subotica, Serbia)

Work shouldn't just be something we do; it should have a purpose. At Envision, we believe in creating life-changing outcomes through the work we do with our clients, giving back to our communities, while creating a company culture where our people thrive. We believe success starts with a workplace where everyone feels valued, supported, and empowered to grow. 

Being part of a collaborative team means there's no limit to what you can achieve. With us, you can be a part of a growing company you want to work for. 

Our Vision: To unleash the power of combined intelligence to accelerate patient access to life-changing treatments. 

Our Mission: Delivering smarter and faster solutions to create, communicate, and commercialize value for our clients. 

Our Values: Excellence, People, Growth 

The opportunity

We are looking for a Service Desk Technician II to join our team and provide advanced IT support to our global employees. In this role, you will resolve complex technical issues, act as an escalation point for Service Desk Technician I staff, and help ensure employees remain productive through efficient and high-quality IT support. This is an excellent opportunity for an IT support professional who enjoys problem-solving, mentoring others, and contributing to continuous improvements within a collaborative, globally connected team.

This is a hybrid opportunity from our Subotica, Serbia office. 

How will you make an impact at Envision Pharma Group?

Role responsibilities

• Diagnose and resolve issues related to laptops, mobile devices, operating systems, software applications, and basic network connectivity.
• Investigate recurring technical issues, identify root causes, and contribute to long-term solutions.
• Provide technical guidance to colleagues as required. 
• Collaborate with infrastructure, security, and application teams to resolve cross-functional technical issues.
• Support the implementation and maintenance of end-user platforms, systems, and IT services.
• Create and maintain knowledge base articles, documentation, and troubleshooting guides.
• Ensure incidents, service requests, and resolutions are documented accurately in accordance with ticketing standards.
• Identify opportunities to improve service desk processes, automation, and service quality.
• Perform other IT-related duties as assigned.

Do you have what we are looking for?

Skills & expertise

• High school diploma or equivalent required.
• 2+ years of progressive experience in IT support or service desk roles.
• Experience troubleshooting hardware, software, operating systems, and basic networking issues.
• Understanding of IT support processes, incident management, and escalation practices.
• Strong analytical problem-solving and troubleshooting skills.
• Strong documentation and organizational skills.
• Ability to work independently and collaboratively in a global, team-based environment.
• B2-level English proficiency required. 

#TogetherWeDiscover  

Do you have the experience we are looking for? If so, explore your place at Envision today!